Sometimes I like my job

[ericcoleman]

Part of my job is answering the phones. A big part of that is fending off sales geeks. I can usually spot the bad ones pretty quickly.

The phone call I just got rang some bells from the first line. Here is how it went

Me: >insert company name here< Printing, this is Eric can I help you?
Sales Geek: What is the name of your shipping manager.

Ok, at this point I know that it is a cold call, otherwise this person would know at least one name to talk to. We have long standing corporate accounts that are not changeable by us. So my job is to say something like ...

Me: I can probably help you, what do you need? (and I usually can, since I know how most things are run in the building)
SG: I'd like the name of your shipping manager.
Me: I can help you, what do you need?
SG: The name of your shipping manager.
Me: I can help you.
SG: You're a dumb dick aren't you?
Me: I do my best (this said as he hangs up)

If he had been legit, he would have told me what he wanted. And I would have either pointed him to the right person or said that he needed to go to his next cold call. I do hope, for his sake, that his calls were't being recorded "to guarantee customer satisfaction".

Comments

[ntrlstgrl.livejournal.com]

HOLY FRIGGING SHIT. Do you have caller ID so you could trace the call back? Unflippingbelievable.

[ericcoleman]

A place like that, they would have their number blocked anyway

[ntrlstgrl.livejournal.com]

'Tis true, 'tis true, and pity 'tis, 'tis true.

However...some of those numbers do come up sometimes and it has been GREAT FUN calling them back. *evil grin*

[ericcoleman]

We had callback on our lines at one point, made dealing with offices that sent a fax to our voice number much more simple