The Apple Store

[ericcoleman]

I think it was polyfrog who once referred to the Mac as "user condescending". A fairly accurate appraisal, as much as I do love the Mac and as much as I do intend to own one someday, rather than just using them at work.

Apparantly that refers to the Apple Store too. I have a thing about good customer service. I complain mightly when I don't get it, and I thank mightly when I do. There is such a thing as too much of a good thing. I have been there twice this week and I think I have been asked if I needed help by the entire staff 17 times each (maybe a slight exaggeration) in the approximately hour or so that I was there. And they do have a large group of folks working there, 6-10 depending on the day I was there.

Since several did ask me repeatedly I have two things I wonder about.

1 - Do they operate on commission, with the person with the lowest sales of the month each month being executed?
B - Do they hire people with bad short term memory problems? I mean really, if you asked me once, would you think 20 minutes later "Hey, did I already ask that fat guy in the bright tie tye sweatshirt if he has been helped?" Or maybe I just don't stand out in a crowd (especially likely, since the store is deep in the center of Yuppie Hell)

What do you think?

Comments

[nekhochan.livejournal.com]

At a store I worked at, if a customer wasn't greeted within 10 seconds, and they were our secret shopper, we failed automatically.