The Apple Store

[ericcoleman]

I think it was polyfrog who once referred to the Mac as "user condescending". A fairly accurate appraisal, as much as I do love the Mac and as much as I do intend to own one someday, rather than just using them at work.

Apparantly that refers to the Apple Store too. I have a thing about good customer service. I complain mightly when I don't get it, and I thank mightly when I do. There is such a thing as too much of a good thing. I have been there twice this week and I think I have been asked if I needed help by the entire staff 17 times each (maybe a slight exaggeration) in the approximately hour or so that I was there. And they do have a large group of folks working there, 6-10 depending on the day I was there.

Since several did ask me repeatedly I have two things I wonder about.

1 - Do they operate on commission, with the person with the lowest sales of the month each month being executed?
B - Do they hire people with bad short term memory problems? I mean really, if you asked me once, would you think 20 minutes later "Hey, did I already ask that fat guy in the bright tie tye sweatshirt if he has been helped?" Or maybe I just don't stand out in a crowd (especially likely, since the store is deep in the center of Yuppie Hell)

What do you think?

Comments

[bobolium.livejournal.com]

The apple store was nice and courteous here. They fixed my ipod when it made sick little noises and cradled it and loved it back to health. the genius bar is awesome, and the guy that waited on me was surprised by my wide music selection and was actually impressed which is unusual as most people think look at all the genres and think I am a freak. He didn't charge me for the service either. I did have to wait for a while though, even after I made an appointment, and labelling yourself a genius is a little condescending.

I dunno anything about the sales floor though.
YAY!

And Apple stores are always in the yuppie part of town. Always.