ericcoleman: (Default)
[personal profile] ericcoleman
I work for a big company. I tried to send [livejournal.com profile] cryndalae email from work yesterday.

AOL has blocked the company ... for spam.

Date: 2005-11-17 06:55 pm (UTC)
From: [identity profile] also-huey.livejournal.com
If you, or anybody else at that big company cares, you can troubleshoot it with the directions given at http://postmaster.info.aol.com/selfhelp/index.html (http://postmaster.info.aol.com/selfhelp/index.html) and create a feedback loop with AOL to prevent it from happening again at http://postmaster.info.aol.com/fbl/index.html (http://postmaster.info.aol.com/fbl/index.html), and if you can't figure that out, the AOL postmaster team can be contacted at http://postmaster.info.aol.com/contact/index.html (http://postmaster.info.aol.com/contact/index.html).

Date: 2005-11-17 07:21 pm (UTC)
From: [identity profile] also-huey.livejournal.com
I have a couple good friends in AOL's antispam team. AOL's blocking is semi-automated and triggered partially by end-user complaints, so the block is probably a symptom of some larger problem - either a compromised machine in the network that's being used to send spam, or an over-zealous marketing department sending email to people who don't necessarially want it. Either way, it's probably something that ought to be looked into, even if 'multi-million dollar global company' IT department can tell itself "we don't need to send mail to AOL users".

You were poached from [livejournal.com profile] tanac's friends list.

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