The Foreman Awards For Excellence In Humanity - Customer Relations - 05/02/05

[ericcoleman]

These are both things that happened to me this week. Of course it is not the first time for either but who cares ...



And The Beep Goes On.

I was getting gas in a small Iowa town near the small Iowa town I live in. I filled my tank and was about to head into the store to pay. The gas pump proceeded to beep at me, and beep at me, and beep at me, and beep at me. It beeped as I walked all the way across the parking lot into the store. It was still beeping as I entered the store. Now keep in mind that this is a small town. This is not some high traffic gas station. My question is, does this actually do any good? Do they really think I need that reminder? Am I going to forget that I need to pay for my gas and therefore need this obnoxious reminder? If I indeed planned on driving away, will this beep make me see the error of my ways and forever more pay the money I owe with a smile on my face and a bank loan to cover it? Or is it just rude and terrible customer relations?


YOU DO WANT FRIES WITH THAT !!!

I hate the force sales thing. It pisses me off generally. I make a point of always saying "that's all" when I order fast food. Most folks get it. I had someone argue with me last week. They would not take no for an answer that I only wanted a burger and fries, no drink. They kept on how it would save me money. You know, by spending 50 cents more on the drink that I didn’t want I would spend less than if I had bought the drink separately. I told them that I didn't like Coke and didn't want a Coke, so they tried to get me to get a milkshake. Do they expect to keep customers? I asked to speak to the manager when I drove around. Sure enough, she was the one who I had been speaking to.

Comments

[pheltzer.livejournal.com]

On the "You want Fries with that front" I was driving down I-95 in South Carolina, and there was a billboard for a $1.99 breakfast sandwich at Burger King. Egg, Cheese, Bacon, on a bagel. Okay, breakfast. Except I don't like bacon. So I go an order the special with out the bacon. They try to charge me $2.75. Why? I ask. The special includes bacon... you're not getting the bacon therefore not getting the special. I tell them they can keep the bacon and sell it to someone else at a loss they say nope... can't deviate. So I order the special, get my sandwich and promptly remove my bacon from the sandwich and slap it down on the counter and walk away.