ericcoleman (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
ericcoleman) wrote2006-06-16 12:46 pm
ericcoleman) wrote2006-06-16 12:46 pm
Entry tags:
Sometimes I like my job
Part of my job is answering the phones. A big part of that is fending off sales geeks. I can usually spot the bad ones pretty quickly.
The phone call I just got rang some bells from the first line. Here is how it went
Me: >insert company name here< Printing, this is Eric can I help you?
Sales Geek: What is the name of your shipping manager.
Ok, at this point I know that it is a cold call, otherwise this person would know at least one name to talk to. We have long standing corporate accounts that are not changeable by us. So my job is to say something like ...
Me: I can probably help you, what do you need? (and I usually can, since I know how most things are run in the building)
SG: I'd like the name of your shipping manager.
Me: I can help you, what do you need?
SG: The name of your shipping manager.
Me: I can help you.
SG: You're a dumb dick aren't you?
Me: I do my best (this said as he hangs up)
If he had been legit, he would have told me what he wanted. And I would have either pointed him to the right person or said that he needed to go to his next cold call. I do hope, for his sake, that his calls were't being recorded "to guarantee customer satisfaction".
The phone call I just got rang some bells from the first line. Here is how it went
Me: >insert company name here< Printing, this is Eric can I help you?
Sales Geek: What is the name of your shipping manager.
Ok, at this point I know that it is a cold call, otherwise this person would know at least one name to talk to. We have long standing corporate accounts that are not changeable by us. So my job is to say something like ...
Me: I can probably help you, what do you need? (and I usually can, since I know how most things are run in the building)
SG: I'd like the name of your shipping manager.
Me: I can help you, what do you need?
SG: The name of your shipping manager.
Me: I can help you.
SG: You're a dumb dick aren't you?
Me: I do my best (this said as he hangs up)
If he had been legit, he would have told me what he wanted. And I would have either pointed him to the right person or said that he needed to go to his next cold call. I do hope, for his sake, that his calls were't being recorded "to guarantee customer satisfaction".
no subject
My favorite old boss (well, okay, third favorite, with Bundle being the favorite) went by his middle name because he *loathed* his first name. It was only on contracts and some other documents, as his legal name. People used to call and use his first name and it was an almost automatic hangup for me... because I knew that his name had been sold on a list.
One guy called over and over again with the "Hey! Can I talk to [FirstName]? We're old buddies. He'll love to hear from me." I would ask to take a message, he'd refuse and hang up. Finally about the *millionth* time he called I said "Sir, have you not figured out that I am *always* the person that answers the phone, and that in order to get a message through to my boss you MUST a) leave a message with me and b) BE NICE TO ME?" He screamed obscenities at me and hung up, never to call again.
Idiots abound.
no subject
This coming from the woman who also only answers to her middle name...it makes it VERY easy to tell when a telemarketer calls becaues they either A) ask for Connie or B) MANGLE "Jolie" 'cause they can't speak French.
Me is amused by your answer...LOL